Refund & Cancellation Policy

Last Updated: May 19, 2023

1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services provided by Skytrix. By engaging our services, you agree to be bound by this policy.

2. Project Cancellation

2.1. Cancellation by Client

If you wish to cancel a project after signing the contract and making an initial payment, the following conditions will apply:

  • Before Project Commencement: If you cancel before we have begun work on your project, we will refund your initial payment, less a 15% administrative fee to cover our administrative costs.
  • During Project Development: If you cancel after we have begun work on your project, we will assess the work completed up to that point. You will be charged for the work completed, plus a 15% cancellation fee on the remaining contract value. Any excess payment will be refunded.
  • Near Project Completion (75% or more complete): If you cancel when the project is 75% or more complete, no refund will be issued, and you may be liable for the full contract amount, depending on the specific terms of your contract.

All cancellation requests must be submitted in writing to info@skytrix.co.

2.2. Cancellation by Skytrix

In rare circumstances, Skytrix may need to cancel a project. If this occurs:

  • We will provide you with written notice explaining the reason for cancellation.
  • You will receive a full refund for any portion of work that has been paid for but not completed.
  • You will retain ownership of any deliverables completed and paid for up to the point of cancellation.

3. Refund Policy

3.1. Service Retainers and Ongoing Services

For ongoing service retainers or maintenance contracts:

  • Monthly service plans may be canceled with 30 days' written notice.
  • Annual service plans may be canceled with 60 days' written notice.
  • No partial refunds will be issued for the current billing period for service retainers.

3.2. One-time Services

For one-time services:

  • If you are not satisfied with our delivered work, you must notify us within 7 days of delivery.
  • We will make reasonable efforts to address your concerns and modify the deliverables to meet the agreed-upon specifications.
  • If, after reasonable attempts to rectify the issues, we are unable to meet the agreed specifications, we may offer a partial refund, determined on a case-by-case basis.

3.3. Non-Refundable Items

The following items are non-refundable:

  • Third-party costs (domain registration, hosting fees, plugin licenses, stock photos, etc.) that have already been purchased or utilized.
  • Services that have been fully delivered and accepted by the client.
  • Custom development work that has been completed according to specifications.

4. Payment Processing Time

If a refund is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • The processing time for refunds is typically 5-10 business days but may vary depending on your payment provider.
  • For international clients, additional processing time may be required.

5. Dispute Resolution

If you have concerns about our services or believe you are entitled to a refund under this policy:

  1. Contact us at info@skytrix.co with details of your concern.
  2. We will acknowledge your request within 2 business days.
  3. We will investigate your concern and provide a response within 10 business days.
  4. If we are unable to resolve the matter to your satisfaction, we may agree to engage in mediation or arbitration to resolve the dispute.

6. Special Circumstances

We understand that special circumstances may arise. Skytrix reserves the right to make exceptions to this policy on a case-by-case basis, at our sole discretion. Any exception made will not constitute a waiver of our right to enforce this policy in other situations.

7. Changes to This Policy

We may update our Refund and Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

8. Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us:

Skytrix
BABHANI BUJURG, PHARENDA,
MAHARJGANJ, UTTAR PRADESH 273810
India
Email: info@skytrix.co
Phone: +91 8957119340